Did something go wrong or happen unexpectedly while developing with the Brightcove Native Player SDKs? Let us know what happened so you can get back on track.
In order to expedite the reporting process, do the following prior to submitting a bug:
Once you have determined that your issue is not a known issue and it is isolated to the Brightcove SDKs, then you are ready to submit a bug. Please follow these steps:
Check if known issue
First, check if your issue has been reported in the developer forum archive. Here, you can also sign up to be included in the mailing list for release announcements.
Then, check if your error is a known issue stated in the developer documentation:
Isolate the issue
Try to reproduce the issue in one of the sample applications provided. These apps provide a base implementation and can help you reveal if the issue is with the SDK or an external factor.
Test with one of the following sample apps:
To provide case specific information, gather the following:
- Error behavior that you experience / the expected behavior
- Device Specific details (make, model version)
- SDK Version used
- Crash logs (logcat for android, console/device crash logs)
- Steps to reproduce
Include the following details if you can:
- Code snippet
- Sample app showing error
- What you have tried to solve the issue
Submit your bug
Use the following to enter your bug to the support team: