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    Reset Your Support Portal Password

    In this topic you will learn how to reset your Support Portal password.

    Introduction

    If you forget your password for the Brightcove Support Portal, or you just want to change it, it is very easy to do. The steps below will walk you through the process.

    Steps

    1. Go to the Support Portal.
    2. Click the "Forgot your password?" link:
      Forgot Password Link
      Forgot Password Link
    3. In the Forgot Your Password dialog, enter your username and click Continue:
      Forgot Your Password Dialog
      Forgot Your Password Dialog
    4. Within a few minutes, you should receive an email with a link to the password reset page:
      Password Reset Email
      Password Reset Email
    5. Click the link, and in the page that opens, enter and confirm your new password, and then click Change Password:
      Change Password
      Change Password
    6. Your password will be updated immediately, and you will be forwarded to the Support Portal.

    Page last updated on 18 May 2021